Refund policy


At Thinkers, we are committed to providing high-quality products and a seamless shopping experience. If for any reason you are not satisfied with your purchase, our return policy is designed to be clear, fair, and customer-focused.

Return Window

We offer a 14-day return policy, meaning you have 14 days from the date of delivery to request a return.

Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unopened, unused, and in its original packaging

  • The item must include all original tags, accessories, and documentation

  • Proof of purchase (receipt or order confirmation) is required

Important: For health and safety reasons, we are unable to accept returns or issue refunds for products that have been opened.

How to Initiate a Return

To begin the return process, please contact our customer support team at:

📧 support@trythinkers.com

Once your return is approved, you will receive:

  • A return shipping label

  • Detailed instructions on how and where to send your package

Returns sent without prior authorization will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately at support@trythinkers.com so we can resolve the issue promptly.

Non-Returnable Items

The following items are non-returnable:

  • Perishable goods (e.g., food, flowers, plants)

  • Personalized or custom-made products

  • Personal care items (e.g., beauty products, once opened)

  • Hazardous materials, flammable liquids, or gases

  • Gift cards and items marked as final sale

If you have questions about the eligibility of a specific item, our support team is here to help.

Exchanges

To ensure prompt service, we do not offer direct exchanges. If you would like a different item, please follow the return process and place a new order separately.

EU Customers – Right of Withdrawal

If your order is delivered within the European Union, you are entitled to a 14-day withdrawal period, during which you may cancel or return your order for any reason.

To qualify, the product must be returned unused, unopened, and in its original packaging, with proof of purchase.

Refunds

Once your return is received and inspected, you will be notified of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your financial institution may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@trythinkers.com.

If you have any further questions or need assistance, our customer support team is always available at support@trythinkers.com.